Dubai: Dubai Customs is showcasing its transformation into the first 100 percent smart department at GITEX 2013, the Middle East's ICT fair that kicked off here on Sunday. Within the framework of a comprehensive development process, Dubai Customs made all necessary changes, not only to offer exclusive services to mobile users, but also to make all the necessary changes to receive requests for services from customers on a 24/7 basis, and deliver those services promptly. For these purposes, a smart follow-up system was internally developed to allow employees concerned to receive customer requests on their smart phones and process them immediately.

All services offered by Dubai Customs are now available for smart phone users and are aligned with the new system. Using smart display technologies, visitors at GITEX are introduced to the achievements of Dubai Customs, and a separate pavilion in a special location has been set up for Dubai Customs to display the smart government services via these technologies. Dubai Customs also has a platform within the Dubai Smart Government's pavilion at the fair.